DeliverHealth Solutions, we simplify telling your patient’s story.  We’re looking for bold, innovative people who appreciate the opportunity to work together and simplify the complexities of the work lives of our customers.

If you’re ready for a role that energizes you, then we should get to know each other. DeliverHealth’s culture is built on authenticity – we encourage trust and we value smart mistakes. Here, you can expect an open and honest work environment that fosters career growth.

As a NextGen EPM Trainer & Go-Live Specialist you’ll work closely with our customers to identify and implement deliverables and outcomes, as agreed upon in your statement of work. In addition to this NextGen project work, you will help share your NextGen knowledge with our customer’s full-time team, mentor employees as needed, escalate issues, and generally ensure the client success.

DeliverHealth Solutions celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or DHS policy.  If you need an accommodation because of a disability for any part of the employment process, please call 937-319-4458 and let us know.

Roles and Responsibilities

• A NextGen EPM Trainer & Go-Live Specialist is part of a collaborative team, responsible for the successful implementation of NextGen Enterprise applications.
• Work directly with Project Managers, Project Leads, Program Director, and the NextGen implementation team to achieve successful integrated implementations.
• Provide customer support and guidance; per the needs of assigned projects or solutions including NextGen Enterprise EPM, EHR and ancillary or integrated solutions. 
• Supports build team resource activities with clinical operations to ensure the clinical perspective is integrated into the validation session, design, build and testing of new solutions.
• Is responsible for day-to-day project training and go-live tasks, to ensure the team’s on-time completion of deliverables and achievement of milestones.
• Responsible for allocated tasks and actions, with keen focus on time management.
• Assists with issue resolution and risk mitigation efforts to ensure customer issues are resolved and/or escalated to appropriate parties for resolution.
• Identifies barriers to projects’ success and supports risk management planning.
• Provides resource support and collaborates on workgroup-specific project tasks.
• Identifies and communicates status/progress, updates, and any constraints to Project Management; ensuring key actions are identified and implemented.
• Participates in team meetings to discuss project related activities, issues, changes, communications, and updates.
• The NextGen EPM/EHR Trainer & Go-Live Specialist reports directly to the Ambulatory Solutions Manager and works well in collaboration with Project Managers, Project Leads, and other project team members.

 NextGen EPM Trainer & Go-Live Specialist Attributes

• Works well independently and in collaborative team environments.
• Is comfortable operating without predefined deliverables or boundaries.
• Displays a bias to action and is energized by, not paralyzed by, problems.
• Communicates in a manner that resonates clearly with the intended audience.
• Possesses clear and concise written and verbal communications skills.
• Is proactive and able to anticipate and escalate issues effectively and efficiently.
• Maintains confidence and is aware that their input is valuable and directly influences the process and the success thereof.
• Is adaptable, flexible, and willing to adjust an approach to meet the needs of the project, project team, customer, and/or vendor.
• Is willing to push their comfort zone and to be a supportive and collaborative team player.
• Learns from their mistakes and maintains a positive attitude and perspective.
• Is kind and creates a safe and accepting environment for others to make mistakes and learn.

Required Experience & Job Requirements

• NextGen Certification on NextGen EPM at a minimum.
• Minimum Five (5) years of experience in NextGen Enterprise
• Previous end-to-end experience in a NextGen training/go-live support role,

• Demonstrated experience with NextGen EPM and/or EHR Training, including ancillary products (ex. NGShare, NG Mobile, Portal, etc.).
• Demonstrated experience with NextGen EPM/EHR Go-Live Support (in-person/on-site or remote with providers, clinical support staff, Front Desk, etc.) - may include Net New and Upgrades.

• Workflow assessments/gap analysis to capture current state workflows and make recommendations on future state/best practice workflows.
• Create/Update Training Agendas and Guides for end users.
• Knowledge of EPM/EHR, clinical documentation, and standard systems interface technologies.
• Ability to work creatively and analytically with problem-solving methodologies.
• Relationship building and maintaining with customers.
• Time and Expense tracking.
• Travel 75% or more.

Highly Preferred Experience

• NextGen Certified Professional (NCP) for EHR, Document Manager
• Experience with NextGen Office
• Bachelor’s Degree in Business, Information Technology, Healthcare Management, or related field.